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Player Profit Terms and Conditions
Date of Last Update: June 18, 2025
These Terms and Conditions form a binding legal agreement between you and us and
apply to your use of any of our Games or our Platform in any way, through any
electronic device (web, mobile, tablet or any other device). Player Profit’s contests are
not games of chance and are designed to reward users solely based on their skill,
knowledge, and decision-making in sports analysis. Chance plays no role in
determining winners.
PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION
WAIVING THE RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE
CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING, AND FUTURE
DISPUTES BETWEEN YOU AND US THROUGH INDIVIDUAL ARBITRATION
UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME. SEE CLAUSE 23
FOR MORE INFORMATION.
You must read these Terms and Conditions carefully in their entirety before checking
the box for acceptance. By checking the box for acceptance during the registration
process, or by accessing the Games or creating a Customer Account, you confirm
that you have read and agree to be bound by these Terms and Conditions.
If you do not agree with any provision of these Terms and Conditions or any other
linked policy, rules or terms you may not install or use the Platform or play any Game.
Player Profit is not a casino, sportsbook, or gambling operator and does not accept or
place wagers of any kind. We do not facilitate betting in any capacity and do not
promote or endorse illegal gambling. All content and services offered by Player Profit
are strictly for educational and entertainment purposes. No real money wagering
takes place on our platform. All challenges operate using virtual Profit Points, which
are used to simulate theoretical results based on real-time sports odds from
established sportsbooks. Rewards and performance-based rewards are based
solely on user-generated sports picking data and performance within our challenges.
Player Profit complies with applicable U.S. skill-based gaming laws and does not offer
services where prohibited. Participation is void where prohibited or restricted by law.
ONLY PLAYERS IN THE UNITED STATES (EXCLUDING THE STATES OF IDAHO,
IOWA, LOUISIANA, MISSISSIPPI, MONTANA, NEVADA, AND WASHINGTON)
ARE ELIGIBLE TO ENTER THE CONTEST. PLEASE REFER TO CLAUSE 1.1 OF
THE CONTEST RULES TO CHECK YOUR ELIGIBILITY.
1. DEFINITIONSCollective Arbitration means any claim as part of a class, group, collective,
coordinated, consolidated, mass, or representative proceeding.
Content means text, graphics, user interfaces, visual interfaces, photographs,
trademarks, logos, sounds, music, artwork, computer code and other material used,
displayed or available as part of the Games and Platform.
Customer Account means an account held by a Registered Customer.
Excluded Territory means the states of Idaho, Iowa, Louisiana, Mississippi, Montana,
Nevada, and Washington, in the United States, as well as any outlying U.S. territories or
possessions.
Fraudulent Conduct means any of the conduct described in clause 11.1.
Game means a challenge on playerprofit.com. You can play in either Standard more or
Pro mode. For all games you will use your skill to get past Phase 1, then Phase 2 and
finally complete the Funded phase. Games offered through the are Contests of skill.
Each of our Contests is governed by specific rules, as may be modified from time to
time, which are set forth in the Contest official rules and are incorporated into these
Terms by reference. Winners are determined by the objective criteria described in the
Contest rules and other documentation associated with the Contest. Contest winners
are determined by the individuals who use their skill and knowledge of relevant sports
information to achieve a winning result according to the scoring rules for that Contest.
The Services may not be used for any form of gambling, wagering, sports betting, or
other game of chance, and you hereby agree that the Games do not constitute any form
of gambling, wagering, sports betting, or other game of chance and you agree not to
assert any of those positions or to allow anyone else to assert those positions on your
behalf.
Inactive Account means a Customer Account which has not recorded any log in or log
out for a period exceeding 12 consecutive months.
Participate means playing any Games or using our Platform in any manner
whatsoever, including any of the conduct described in clause 3.
Payment Administration Agent means the service provided through any related body
corporate, affiliate, or third party we appoint to act as our agent, including but not limited
to Divisible, Inc. d/b/a Dots.
Payment Medium means any card, online wallet, financial/bank account or other
payment medium used to participate.Platform means the services provided through any URL or mobile application belonging
to, or licensed to, Player Profit, including the website located at playerprofit.com and all
subdomains, subpages and successor sites thereof, as well as all Games, features,
tools and services available thereon.
Player or you means any person who Participates, whether or not a Registered
Customer.
Performance-based rewards means performance-based rewards won when
redeemable for valuable performance-based rewards in accordance with the Contest
Rules.
Registered Customer means a Player who has successfully registered a Customer
Account, whether that account is considered active or not.
Contest Rules means the Contest Rules available on the Platform. See:
https://www.playerprofit.com/#how-it-works and https://www.playerprofit.com/faqs.
Terms and Conditions means these terms and conditions, as amended from time to
time.
Third Party Website means a third party website not controlled by us.
Player Profit, we, us or our is operated by C.C.R.A. Tech Holdings LLC.
2. OPERATION
2.1. Player Profit offers skill-based contests where you can put your skills and
knowledge to the test for an opportunity to win real-world reward value
performance-based rewards (the “Contest”).
3. YOUR PARTICIPATION
Restrictions
3.1. You declare and warrant that:
(a) you are over 18 years of age or such higher minimum legal age of majority as
stipulated in the jurisdiction of your residence and are, under the laws applicable to you,
legally allowed to participate in the Games offered on the Platform;
(b) WHEN PARTICIPATING YOU DO NOT RESIDE IN OR ACCESS THE
PLATFORM FROM THE EXCLUDED TERRITORIES; AND
(c) you participate in the Games strictly in your personal capacity for recreational
and entertainment purposes only;
(d) you participate in the Games on your own behalf and not on the behalf of any
other person;(e) all information that you provide to us during the term of validity of these Terms
and Conditions is true, complete and correct, and you will immediately notify us of any
change to such information;
(f) money that you use to purchase is not tainted with any illegality and, in particular,
does not originate from any illegal activity or source, or from ill-gotten means;
(g) you will not purchase from a business or corporate account, but only an account
held in your name;
(h) you will not be involved in any fraudulent, collusive, fixing or other unlawful
activity in relation to your or third parties’ participation in any of the Games and you will
not use any software-assisted methods or techniques (including but not limited to bots
designed to play automatically) or hardware devices for your participation in any of the
Games. We reserve the right to invalidate any participation in the event of such
behavior;
(i) in relation to the purchase, you must only use a valid Payment Medium which
lawfully belongs to you; and
2.2. PURCHASES MADE FROM WITHIN THE STATES OF IDAHO, IOWA,
LOUISIANA, MISSISSIPPI, MONTANA, NEVADA, AND WASHINGTON WILL BE
VOIDED.
2.3. It is a Player’s responsibility to ensure that their Participation is lawful in their
jurisdiction. Any person who is knowingly in breach of clause 3, including any attempt to
circumvent this restriction, for example, by using a VPN, proxy or similar service that
masks or manipulates the identification of your real location, or by otherwise providing
false or misleading information regarding your location or place of residence, or by
Participating from an Excluded Territory or through a third party or on behalf of a third
party located in an Excluded Territory, is in breach of these Terms and Conditions.
Eligible Players
3.4. Employees of Player Profit, any of their respective affiliates, subsidiaries, holding
companies, advertising agencies, or any other company or individual involved with the
design, production, execution or distribution of the Games and their immediate family
(spouse, parents, siblings and children, whether the relationship is by birth, marriage or
adoption) and household members (people who share the same residence at least 3
months of the year) are not eligible to Participate.
4. LICENSE
4.1. Subject to your agreement and continuing compliance with these Terms and
Conditions, Player Profit grants you a personal, non-exclusive, non-transferable,
non-sublicensable, revocable, limited license to access and use the Platform and the
Content through a supported Web browser or mobile device, solely for your personal,
private entertainment and no other reason.
4.2. These Terms and Conditions do not grant you any right, title or interest in the
Platform or Content.
4.3. You acknowledge and agree that your license to use the Platform is limited by
these Terms and Conditions and if you do not agree to, or act in contravention of, theseTerms and Conditions, your license to use the Platform (including the Games and
Content) may be immediately terminated.
4.4. Where the Platform or any Game is deemed to be illegal under the laws of the
jurisdiction in which you reside or are situated, you will not be granted any license to,
and must refrain from accessing, the Platform or relevant Game.
4.5. We take every effort to ensure that accurate, up-to-date scoring is applied across
all Contests. However, Player Profit does not guarantee the accuracy of any scoring or
stat corrections. Official scores and results will be posted at the conclusion of the
sporting event or competition once it has been declared official and all official box
scores and statistics are posted. However, in some cases, clear and obvious stat
corrections posted by either Player Profit's third-party data provider or the official
statistics provider for the event or competition may be retroactively applied to entries
and taken into consideration for determining how to score the Contest at Player Profit's
discretion.
4.6 Player Profit, in its sole discretion, may disqualify you from a Contest or the entire
Service, refuse to award Performance-based rewards, require the return of any
Performance-based rewards, or suspend, limit, deactivate or terminate your Account if
you engage in conduct Player Profit deems, in its sole discretion, to be improper, unfair,
fraudulent, in violation of the Terms or is otherwise adverse to the operation of the
Service or in any way detrimental to other users.
5. YOUR CUSTOMER ACCOUNT
Single Account
5.1. You are allowed to have only one Customer Account, including any Inactive
Account, on the Platform. If you attempt to open more than one Customer Account, all
accounts you have opened or try to open may be suspended or closed and the
consequences described in clause 21.3 may be enforced.
5.2. You must notify us immediately if you notice that you have more than one
registered Customer Account, whether active or not, on any one Platform. DO NOT
CREATE A NEW CUSTOMER ACCOUNT IF YOU WISH TO CHANGE YOUR EMAIL,
ADDRESS OR SURNAME.
Accuracy
5.3. You are required to keep your registration details up to date at all times. If you
change your address, email, phone number or any other contact details or personal
information contact Customer Support via this form in order to update your details. The
name that you provide to us at registration must be identical to that listed on your
government issued identification.
Security and Responsibility of Your Customer Account
5.4. As part of the registration process, you will have to choose a password to login
into the Platform.
5.5. It is your sole and exclusive responsibility to ensure that your Customer Account
login details and any Payment Mediums are kept secure and are only accessible by
you. You accept full responsibility for any unauthorized use of your Customer Accountand any activity linked to your Customer Account, including by a minor (which in all
events is prohibited).
5.6. You must not share your Customer Account or password with another person, let
anyone else access or use your Customer Account or do any other thing that may
jeopardize the security of your Customer Account.
5.7. If you become aware of, or reasonably suspect that security in your Customer
Account has been compromised, including loss, theft or unauthorized disclosure of your
password and Customer Account details, you must notify us immediately.
5.8. You are solely responsible for maintaining the confidentiality of your password
and you will be held responsible for all uses of your Customer Account, including any
purchases made under the Customer Account, whether those purchases were
authorized by you or not.
5.9. You are solely responsible for anything that happens through your Customer
Account, whether or not you undertook those actions. You acknowledge that your
Customer Account may be terminated if someone else uses it and engages in any
activity that breaches these Terms and Conditions or is otherwise illegal.
5.10. We are not responsible for any abuse or misuse of your Customer Account by
third parties due to your disclosure of your login details to any third party, whether such
disclosure is intentional or accidental, active or passive.
Account Transfers
5.11. You may not transfer between Customer Accounts, or from your Customer
Account to other players, or to receive from other Customer Accounts into your
Customer Account, or to transfer, sell or acquire Customer Accounts. Any attempt to
circumvent these prohibitions is ground for immediate closure of your Customer
Account, without prejudice to any other rights or remedies available to us.
Inactive Customer Accounts
5.12. We reserve the right to close your Customer Account if it is deemed to be an
Inactive Account.
Closing of Customer Accounts
5.13. If you wish to close your Customer Account you may do so at any time by
selecting the “Contact Us” link on the Platform and submitting a request to close your
Customer Account. Closing your Customer Account will forfeit all continued access to
and right to use, enjoy or benefit.
5.14. If the reason behind the closure of your Customer Account is related to concerns
about possible responsible social gameplay issues you must indicate this in your
request to close your Customer Account.
5.15. You may be able to open your Customer Account again by sending a request to
the Customer Support team. All requests for the re-opening of an account will be
evaluated by our Customer Support and Compliance teams, who abide by strict
customer protection guidelines.
Discretion to Refuse or Close Accounts5.16. We reserve the right to place limits on, suspend, close, or refuse to open a
Customer Account in our sole discretion. If we close your Customer Account pursuant to
clause 21.1 of these Terms and Conditions, the consequences set out in clause 21 shall
apply.
6. GAMES
Rules
6.1. Games offered on the Platform may have their own rules which are available on
the Platform. It is your responsibility to read the rules of a Game before playing. You
must familiarize yourself with the applicable terms of play and read the relevant rules
before playing any Game.
Purchases
6.2. The Payment Medium you use to purchase must be legally and beneficially
owned by you and in your name. If it comes to our attention that the name you
registered on your Customer Account and the name linked to your Payment Medium
differ, your Customer Account will be immediately suspended.
6.3. We reserve the right to request documents and information to verify the legal and
beneficial ownership of the Payment Medium you use to make purchases. We may
grant or restrict access to certain Payment Mediums at our sole discretion.
6.4. You agree that we and our Payment Administration Agents and payments
facilitators may store your payment information (e.g., card number or token) to process
your future purchases.
6.5. No Refunds. Purchases are final and are not refundable, transferable or
exchangeable. You agree to notify us about any billing problems or discrepancies within
30 days from the date of your purchase. If you do not bring them to our attention within
30 days, you agree that you waive your right to dispute such problems or discrepancies.
You are responsible for and agree to reimburse us for all reversals, charge-backs,
claims, fees, fines, penalties and any other liability incurred by us (including costs and
related expenses) that were caused by or arising out of payments that you authorized or
accepted or that were authorized or accepted using your Customer Account (even if not
authorized by you). If any payment deposit is charged back, any winnings generated
from Contests shall be invalidated, forfeited and deducted from your account balance or
seized from any bank account into which you have deposited the Performance-based
rewards. In addition, the amount of the initial Deposit will be invalidated, forfeited and
deducted from the Account balance. In the event that, following such deductions, your
Account balance is in a negative balance, you expressly acknowledge and agree that
such negative balance shall constitute an uncontestable debt payable by you to us, due
and payable immediately. Player Profit reserves the right to close your Account without
notice should a deposit be charged back.
Void Games
6.6. We reserve the right to declare Participation in a Game void, partially or in full, if,
in our sole discretion, we deem it obvious that there was an error, mistake, misprint ortechnical error on the pay-table, win-table, minimum or maximum stakes, odds or
software.
Final Decision
6.7. In the event of a discrepancy between the result showing on a user’s device and
the Player Profit server software, the result showing on the Player Profit server software
will be the official and governing result.
7. PROMOTIONS
7.1. All promotions, including contests, special offers and bonuses, are subject to
these Terms and Conditions, the Contest Rules and to additional terms that may be
published at the time of the promotion.
7.2. In the event and to the extent of any conflict between these Terms and
Conditions and any promotion-specific terms and conditions, the promotion-specific
terms and conditions will prevail.
7.3. Player Profit reserves the right, at its sole discretion, to withdraw or modify such
promotions (including their availability) without prior notice to you.
7.4. If, in the reasonable opinion of Player Profit, we form the view that a Registered
Customer is abusing any promotion, to derive any advantage or gain for themselves or
other Registered Customers, including by way of Fraudulent Conduct, we may, at our
sole discretion, withhold, deny or cancel any advantage, bonus or Prize as we see fit.
8. REDEMPTION OF PERFORMANCE-BASED REWARDS
Prize Redemption Methods
8.1. Subject to these Terms and Conditions:
(a) When you choose to redeem Performance-based rewards for real-world reward
value, the real-world reward value payment will be made to the Payment Medium from
which you purchased, or if this is not technically possible, then to an alternative financial
account you nominate, provided that account is legally and beneficially owned by you.
We reserve the right to require the use of the same payment method for redemption of
Performance-based rewards as was used to purchase, or a specific payment method at
our own discretion.
Limits and Fees
8.2. When you choose to redeem Performance-based rewards for real-world reward
value, it is your sole responsibility to ensure that your financial institution will accept
payment from us into your bank account. Player Profit has no obligation to check
whether your financial institution will accept payments from us to your nominated bank
account.
8.3. We will not make payments into an account or online wallet which does not
match your verified name or the name you provided when registering your Customer
Account, or that is not legally and beneficially owned by you.8.4. Where you are required to provide the details of your financial institution, bank
account or online wallet, you agree that you are solely responsible for the accuracy of
those details. You further agree that, where you have chosen to redeem a Prize for
real-world reward value and the details you have provided are not accurate, and we
have processed the payment using the details you have provided, the redemption of
that Prize is complete and we cannot and are not required to reverse or reissue the
payment.
9. VERIFICATION
Verification Checks
9.1. You agree that we are entitled to conduct any identification, credit and other
verification checks that we may reasonably require or that are required of us under
applicable laws and regulations or by relevant regulatory authorities or to otherwise
prevent financial crime.
9.2. Until all required verification checks are completed to our satisfaction:
(a) any request you have made for redemption of Performance-based rewards will
remain pending; and
(b) we are entitled to restrict your Customer Account in any manner that we may
reasonably deem appropriate, including by suspending or closing your Customer
Account.
10. FRAUDULENT CONDUCT
10.1. You will not, directly or indirectly:
(a) hack into any part of the Games or Platform through password mining, phishing,
or any other means;
(b) attempt to modify, reverse engineer, or reverse-assemble any part of the Games
or Platform;
(c) knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or
other similar material;
(d) engage in any form of cheating or collusion;
(e) use the Platform and the systems of Player Profit to facilitate any type of illegal
money transfer (including money laundering proceeds of crime); or
(f) participate in or take advantage of, or encourage others to participate in or take
advantage of schemes, organizations, agreements, or groups designed to share:
(i) special offers or packages emailed to a specific set of players and redeemable
by URL; or
(ii) identification documents (including, but not limited to, photographs, bills and
lease documents) for the purpose of misleading Player Profit as to a Player’s identity.
10.2. You must not use the Platform for any unlawful or fraudulent activity or prohibited
transaction (including Fraudulent Conduct) under the laws of any jurisdiction that
applies to you. We monitor all transactions in order to prevent money laundering.
10.3. If Player Profit suspects that you may be engaging in, or have engaged in
fraudulent, unlawful or improper activity, including money laundering activities or any
conduct which violates these Terms and Conditions, your access to the Platform will besuspended immediately and your Customer Account may be closed. If your Customer
Account is suspended or closed under such circumstances, Player Profit is under no
obligation to reverse any purchases you have made or to redeem any
Performance-based rewards that may be in your Customer Account. In addition, Player
Profit may pass any necessary information on to the relevant authorities, other online
service providers, banks, credit card companies, electronic payment providers or other
financial institutions. You will cooperate fully with any Player Profit investigation into
such activity.
10.4. If you suspect any unlawful or fraudulent activity or prohibited transaction by
another Player, please notify us immediately via the means of communication listed in
the Customer Complaints procedure (described in clause 20).
11. INTELLECTUAL PROPERTY
11.1. The computer software, the computer graphics, the Platform and the user
interface that we make available to you is owned by, or licensed to, Player Profit or its
associates and protected by intellectual property laws. You may only use the software
for your own personal, recreational uses in accordance with all rules, terms and
conditions we have established (including these Terms and Conditions and the Contest
Rules) and in accordance with all applicable laws, rules and regulations.
11.2. You acknowledge that Player Profit is the proprietor or authorized licensee of all
intellectual property in relation to any Content.
11.3. Your use of the Games and Platform does not provide you with any intellectual
property rights in the Content, Games or Platform.
11.4. You grant us, and represent and warrant that you have the right to grant us, an
irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever
way we see fit, any information, images, videos, comments, messages, music or
profiles you publish or upload to any website or social media page controlled and
operated by Player Profit.
11.5. You must not reproduce or modify the Content in any way, including by removing
any copyright or trademark notice.
11.6. All trademarks and logos displayed in the Games and Platform are the property
of their respective owners and are protected by applicable trademark and copyright
laws.
12. THIRD PARTY WEBSITES, LINKS OR GAMES
Third Party Websites
12.1. You acknowledge and agree that Player Profit:
(a) is not responsible for Third Party Websites; and
(b) makes no guarantee as to the content, functionality, or accuracy of any Third
Party Website.
12.2. Third Party Websites are subject to the terms and conditions outlined by that third
party.Links
12.3. Any links to Third Party Websites do not:
(a) indicate a relationship between Player Profit and the third party; or
(b) indicate any endorsement or sponsorship by Player Profit of the Third Party
Website, or the goods or services it provides, unless specifically indicated by Player
Profit.
12.4. Where a website controlled and operated by Player Profit contains links to
various social networking sites, such as Facebook® and Twitter®, you acknowledge
and agree that:
(a) any comments or content that you post on such social networking sites are
subject to the terms and conditions of that particular social networking site;
(b) you will not post any comments that are false, misleading or deceptive or
defamatory to us, our employees, agents, officers or other players; and
(c) we are not responsible or liable for any comments or content that you or others
post on social networking sites.
13. DISRUPTIONS AND CHANGE
No warranties
13.1. The Platform is provided on an “as is” basis and to the fullest extent permitted by
law, we make no warranty or representation, whether express or implied, in relation to
the satisfactory quality, fitness for purpose, completeness or accuracy of the Platform
(including the Games and Content).
Malfunctions
13.2. Player Profit is not liable for any downtime, server disruptions, lagging, or any
technical or political disturbance to Game play, nor attempts by you to Participate by
methods, means or ways not intended by us.
13.3. Player Profit accepts no liability for any damages or losses which are deemed or
alleged to have arisen out of or in connection with any Platform or its Content including,
without limitation, delays or interruptions in operation or transmission, loss or corruption
of data, communication or lines failure, any person’s misuse of a Platform or its Content
or any errors or omissions in Content.
13.4. In the event of a Platform system malfunction all Game play on that Platform is
void.
13.5. Player Profit reserves the right to remove any part of the Games from the
Platform at any time. Any part of the Games that indicate incorrect behavior affecting
Prize redemption, game data, balances, that may be due to misconfiguration or a bug,
will be cancelled and removed from the Platform. Player balances and account details
may be altered by Player Profit in such cases in order to correct any mistake.
Changes to the Platform
13.6. Player Profit reserves the right to suspend, modify, remove or add Content
(including its availability) to the Platform at its sole discretion with immediate effect and
without notice to you. We will not be liable to you for any loss suffered as a result of anychanges made or for any modification to, or suspension, unavailability, or
discontinuance of, the Platform (including any Game, promotion, challenge or Content
thereon) and you will have no claims against Player Profit in such regard.
Service Suspension
13.7. We may temporarily suspend the whole or any part of the Platform for any reason
at our sole discretion. We may, but will not be obliged to, give you as much notice as is
reasonably practicable of such suspension. We will restore the Platform, as soon as is
reasonably practicable, after such temporary suspension.
14. TERRITORIAL AVAILABILITY
14.1. The Platform, or any feature thereof (including any and all Games, promotions,
challenges and Content), may not be available in all territories and jurisdictions and
Player Profit makes no representation that the Platform is or shall remain available for
use in any particular territories and jurisdictions. You acknowledge and agree that
Player Profit may (at its sole discretion) change, restrict or prohibit the availability of all
or a portion of the Platform in certain territories and jurisdictions at any time, and you
will have no claims against Player Profit in such regard.
15. VIRUSES
15.1. Although we take all reasonable measures to ensure that the Platform is free
from viruses we cannot and do not guarantee that the Platform is free of such problems.
It is your responsibility to protect your systems and have in place the ability to reinstall
any data or programs lost due to a virus.
16. PRIVACY POLICY
16.1. Player Profit is committed to protecting and respecting your privacy and
complying with all applicable data protection and privacy laws.
16.2. Our Privacy Policy is inseparably linked to these Terms and Conditions and its
acceptance is a prerequisite to account registration.
17. MARKETING COMMUNICATIONS
17.1. You consent to receive marketing communications from Player Profit in respect of
its offerings by way of email, post, SMS and telephone notifications, any of which you
may unsubscribe from at any time by contacting Customer Support.
18. USE OF LIVE CHAT SERVICES
18.1. We may provide you with a live chat service to talk to our Customer Support
representatives.
18.2. Be careful what you post on any live chat service. If we provide such live chat
services we retain the right to review and moderate chats and keep a log and record of
statements. Your use of the live chat service should be for recreational and social
purposes only.
19. COMPLAINTS AND CUSTOMER SUPPORT19.1. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND PLAYER PROFIT
SHOULD BE CARRIED OUT USING THE EMAIL ADDRESS THAT YOU HAVE
REGISTERED AGAINST YOUR CUSTOMER ACCOUNT HELD WITH PLAYER
PROFIT. FAILURE TO DO SO MAY RESULT IN OUR RESPONSE BEING DELAYED.
19.2. The following information must be included in any written communication with
Player Profit (including a complaint):
(a) your username;
(b) your first and last name, as registered on your Customer Account;
(c) a detailed explanation of the complaint/claim; and
(d) any specific dates and times associated with the complaint/claim (if applicable).
19.3. Failure to submit a written communication with the information outlined above
may result in a delay in our ability to identify and respond to your complaint/claim in a
timely manner.
19.4. In some circumstances, the PST will require up to 20 calendar days to respond to
a complaint. In this case, the Player will be informed of the delay within 10 calendar
days of lodging the complaint.
20. CLOSURE/SUSPENSION OF ACCOUNT
20.1. We reserve the right, at our sole discretion, to suspend or close your Customer
Account (notwithstanding any other provision contained in these Terms and Conditions)
where we have reason to believe that you have engaged or are likely to engage in any
of the following activities:
(a) you breached, or assisted another party to breach, any provision of these Terms
and Conditions or the Contest Rules, or we have a reasonable ground to suspect such
breach;
(b) you have more than one Customer Account, including any Inactive Account, on
any Platform;
(c) the name registered on your Customer Account does not match the name on
your Payment Medium used to make purchases;
(d) your communication with us consists of harassment or offensive behavior,
including (but not limited to) threatening, derogatory, abusive or defamatory statements,
or racist, sexually explicit, pornographic, obscene or offensive language;
(e) your Customer Account is deemed to be an Inactive Account;
(f) you become bankrupt;
(g) you provide incorrect or misleading information;
(h) your identity or source of wealth or source of funds (if requested) cannot be
verified;
(i) you attempt to use your Customer Account through a VPN, proxy or similar
service that masks or manipulates the identification of your real location, or by otherwise
providing false or misleading information regarding your citizenship, location or place of
residence, or by playing Games using the Platform through a third party or on behalf of
a third party;
(j) you are not over 21 years of age or such higher minimum legal age of majority as
stipulated in the jurisdiction of your residence;
(k) you are located in a jurisdiction:i. where Participation is illegal; or
ii. where you are ineligible to Participate in accordance with the Contest Rules.
(l) you have allowed or permitted (whether intentionally or unintentionally) someone
else to Participate using your Customer Account;
(m) you have played in tandem with other Player(s) as part of a club, group, etc., or
played the Games in a coordinated manner with other Player(s) involving the same (or
materially the same) selections;
(n) Where Player Profit has received a “charge back”, claim or dispute and/or a
"return" notification via your Payment Medium;
(o) you have failed our due diligence procedures, or are found to be colluding,
cheating, money laundering or undertaking any kind of fraudulent activity;
(p) it is determined by Player Profit that you have employed or made use of a system
(including machines, computers, software or other automated systems such as bots)
which give you an unfair advantage; or
(q) you do not meet the criteria set out in our Customer Acceptance Policy.
20.2. If Player Profit suspends or closes your Customer Account for any of the reasons
referred to in clause 20.1 above, you will be liable for any and all claims, losses,
liabilities, damages, costs and expenses incurred or suffered by Player Profit (together
“Claims”) arising therefrom and you will indemnify and hold Player Profit harmless on
demand for such Claims.
20.3. If we have reasonable grounds to believe that you have participated in any of the
activities set out in clause then we reserve the right to withhold all or part of the balance
or recover from your Customer Account any Performance-based rewards.
20.4. If your Customer Account is suspended or closed it will not be possible for you to
unlock your Customer Account during any suspension period.
20.5. The rights set out in clause 20 are without prejudice to any other rights that we
may have against you under these Terms and Conditions or otherwise.
21. INDEMNITY AND LIMITATION OF LIABILITY
Indemnity
21.1. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS US AND OUR
AFFILIATES, AND OUR RESPECTIVE PARTNERS, DIRECTORS, OFFICERS,
EMPLOYEES, SHAREHOLDERS, SUBCONTRACTORS, LICENSORS, SUPPLIERS
AND AGENTS AGAINST ANY AND ALL COSTS, EXPENSES, LIABILITIES AND
DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL,
EXEMPLARY OR PUNITIVE OR OTHER) ARISING FROM ANY PARTICIPATION BY
YOU, INCLUDING WITHOUT LIMITATION:
(a) ACCESSING OR USING THE PLATFORM;
(b) RE-USE OF ANY CONTENT AT, OR OBTAINED FROM, THE PLATFORM OR
ANY OTHER SOURCE WHATSOEVER;
(c) FACILITATING OR MAKING A PAYMENT INTO YOUR CUSTOMER ACCOUNT;
(d) PLAYING THE GAMES THROUGH ANY DELIVERY MECHANISM OFFERED;
AND
(e) ACCEPTANCE AND USE OF ANY PRIZE.Limitation of Liability
21.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO
CIRCUMSTANCES WHATEVER WILL WE OR OUR AFFILIATES, OR OUR
RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES,
SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTORS AND SUPPLIERS,
BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER ANY LEGAL
THEORY, WHETHER CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES,
INCLUDING ANY LOST PROFITS AND LOST BUSINESS OPPORTUNITIES,
BUSINESS INTERRUPTION, LOST REVENUE, INCOME, GOODWILL, USE OF DATA
OR OTHER INTANGIBLE LOSSES, IN EACH CASE THAT RESULT FROM OR
RELATE IN ANY MANNER TO YOUR PARTICIPATION OR ANY OTHER ACT OR
OMISSION BY US.
21.3. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO
CIRCUMSTANCES WILL WE, OUR AFFILIATES, AND OUR RESPECTIVE
PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS,
LICENSORS, SUBCONTRACTORS OR SUPPLIERS, BE LIABLE TO YOU FOR
MORE THAN THE AMOUNT YOU HAVE PAID US IN THE THIRTY (30) DAYS
IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH
CLAIM. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID US ANY
AMOUNTS IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON
WHICH YOU FIRST ASSERT ANY SUCH CLAIM, YOUR SOLE AND EXCLUSIVE
REMEDY FOR ANY DISPUTE WITH US IS TO STOP USING THE PLATFORM AND
TO CLOSE YOUR CUSTOMER ACCOUNT.
21.4. YOU RECOGNIZE AND AGREE THAT THE WARRANTY DISCLAIMERS AND
THE INDEMNITIES AND LIMITATIONS OF LIABILITY, ARE MATERIAL AND
BARGAINED- FOR BASES OF THESE TERMS AND THAT THEY HAVE BEEN TAKEN
INTO ACCOUNT AND REFLECTED IN THE DECISION BY YOU TO ENTER INTO
THESE TERMS AND CONDITIONS. Depending on where you reside and use the
Platform, some of the limitations may not be permissible. In such case, they will not
apply to you, solely to the extent so prohibited.
Negligence and Willful Misconduct
21.5. NOTHING IN THESE TERMS AND CONDITIONS WILL OPERATE SO AS TO
EXCLUDE ANY LIABILITY OF PLAYER PROFIT FOR DEATH OR PERSONAL
PHYSICAL INJURY THAT IS DIRECTLY AND PROXIMATELY CAUSED BY PLAYER
PROFIT’S NEGLIGENCE OR WILLFUL MISCONDUCT.
Survival of Obligations
21.6. CLAUSE 21 SURVIVES THE TERMINATION OF THESE TERMS AND
CONDITIONS FOR ANY REASON.22. Interest
22.1. PLAYER PROFIT NOT A FINANCIAL INSTITUTION
You will not receive any interest on outstanding Performance-based rewards, and
you will not treat Player Profit as a financial institution.
No legal or tax advice
22.2. Player Profit does not provide advice regarding tax and/or legal matters. Players
who wish to obtain advice regarding tax and legal matters are advised to contact
appropriate advisors.
Advertising disclaimer
22.3. All testimonials and promotional materials reflect individual experiences, not
guaranteed outcomes. Player Profit does not engage in or endorse misleading
representations of performance or expected results.
23. DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE ON AN
INDIVIDUAL BASIS
PLEASE READ THIS CLAUSE 23 CAREFULLY BECAUSE IT MAY REQUIRE YOU
AND PLAYER PROFIT TO ARBITRATE CERTAIN DISPUTES AND CLAIMS ON AN
INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU AND PLAYER
PROFIT CAN SEEK RELIEF FROM EACH OTHER. If you reside in or access the
Games at any time while located in the United States, this clause 23 (Dispute
Resolution and Agreement to Arbitrate on an Individual Basis) shall be construed under
and be subject to the Federal Arbitration Act, notwithstanding any other choice of law
set out in these Terms and Conditions. Disputes arising out of participation in skill-based
challenges shall not be construed as disputes related to gambling, wagering, or games
of chance.
By agreeing to these Terms and Conditions, and to the extent permitted by applicable
law, you and Player Profit agree that any and all past, present and future disputes,
claims or causes of action between you and Player Profit arising out of or relating to
these Terms and Conditions, the Platform and Games, the formation of these Terms and
Conditions or any other dispute between you and Player Profit or any of Player Profit’s
licensors, distributors, suppliers or agents, and whether arising prior to or after your
agreement to this clause 23, (collectively, "Dispute(s)") will be governed by the
procedure outlined below. You and Player Profit further agree that any arbitration
pursuant to this clause 23 shall not proceed as a class, group or representative action.
23.1. Informal Dispute Resolution. Player Profit wants to address your concerns
without the need for a formal legal dispute. Before filing a claim against Player Profit,
you agree to try to resolve the Dispute informally by contacting Customer Support
Similarly, if you have provided an email address to us as part of your Customer Account
registration, Player Profit agrees to do the same. If a dispute is not resolved within 30
days after the email noting the Dispute is sent, you or Player Profit may initiate an
arbitration proceeding as described below.23.2. We Both Agree To Arbitrate. By agreeing to these Terms and Conditions, and to
the extent permitted by applicable law, you and Player Profit each and both agree to
resolve any Disputes – including any Dispute concerning the enforceability, validity,
scope or severability of this agreement to arbitrate – through final and binding arbitration
as discussed herein.
23.3. Opt-out of Agreement to Arbitrate. You may decline this agreement to arbitrate
by contacting [email protected] within 30 days of first accepting these Terms and
Conditions and stating that you (include your first and last name, email address and
postal address) decline this arbitration agreement. By opting out of the agreement to
arbitrate, you will not be precluded from playing the Games, but you and Player Profit
will not be permitted to invoke the mutual agreement to arbitrate to resolve Disputes
under the Terms and Conditions otherwise provided herein. For avoidance of doubt, in
the event you exercise your right to opt out of the agreement to arbitrate, those
limitations and restrictions applicable to litigation that are set out in this Section 23 shall
continue to apply to you. In addition, if you opt out of this agreement to arbitrate and at
the time of your receipt of these Terms and Conditions you were bound by an existing
agreement to arbitrate disputes arising out of or related to your use of or access to the
Platform or Games, that existing arbitration agreement will remain in full force and
effect. In other words, if you are bound by an agreement to arbitrate at the time you opt
out of this one, that prior agreement to arbitrate will continue to apply to you.
23.4. Arbitration Procedures and Fees. You and Player Profit agree that JAMS
("JAMS") will administer the arbitration under its Streamlined Rules in effect at the time
arbitration is sought ("JAMS Rules"). Those rules are available at www.jamsadr.com.
Arbitration will proceed on an individual basis and will be handled by a sole arbitrator in
accordance with those rules; provided that the parties shall be presented with a list of
five potential arbitrators and shall rank those potential arbitrators in order of preference.
JAMS shall select the arbitrator with the highest combined preference (e.g., if both
parties select a potential arbitrator as their top preference, that arbitrator will be
selected). You and Player Profit further agree that, unless and only to the extent
prohibited under JAMS Rules, the arbitration will be held in New York, New York, or, at
either your or our election, will be conducted telephonically or via other remote
electronic means. The JAMS Rules will govern payment of all arbitration fees. The
arbitrator shall be authorized to award any remedies, including injunctive relief, that
would be available to you in an individual lawsuit and that are not waivable under
applicable law.
23.5. Proceedings Requiring Three Arbitrators. Notwithstanding any language to the
contrary in clause 23.4, if a party either seeks a monetary award in excess of five
hundred thousand dollars ($500,000) or seeks an equitable form of relief that would
significantly impact other Player Profit users, in each case as reasonably determined by
either party, the parties agree that such arbitration will proceed on an individual basis
but will be handled by a panel of three (3) arbitrators and take place pursuant to the
JAMS Comprehensive Arbitration Rules and Procedures (“JAMS Comprehensive
Rules”). Each party shall select one neutral arbitrator, with the third neutral arbitrator
selected in accordance with the JAMS Comprehensive Rules. That third arbitrator shall
serve as chair of the arbitral panel and must be a retired judge with experiencearbitrating or mediating disputes. In the event of disagreement as to whether the
threshold for a three-arbitrator panel has been met, the sole arbitrator appointed in
accordance with this clause 23.5 shall make that determination. If the arbitrator
determines a three-person panel is appropriate, the arbitrator may – if selected by either
party or through the JAMS selection process – participate in the arbitral panel. You and
Player Profit agree that any award issued by a three-arbitrator panel may be appealed
in accordance with the JAMS Optional Arbitration Appeal Procedures at either party’s
election.
23.6. Batch Arbitration. To increase efficiency of resolution, in the event 25 or more
similar arbitration demands against Player Profit, presented by or with the assistance of
the same law firm or organization or group of law firms or organizations working in
coordination, are submitted to JAMS, the JAMS Mass Arbitration Procedures and
Guidelines (“JAMS Mass Rules”) shall apply. In such event, the JAMS Process
Administrator (as described in the JAMS Mass Rules) shall have the authority to
implement the procedures set forth in the JAMS Mass Rules, including the authority to
batch together individual arbitration demands into a single coordinated proceeding. All
provisions of this Clause 23 that are not in conflict with the JAMS Mass Rules, including
the qualifications for the arbitrators, shall continue to apply.
23.7. Class Action and Collective Arbitration Waiver. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR PLAYER PROFIT SHALL
BE ENTITLED: TO CONSOLIDATE, JOIN OR COORDINATE DISPUTES BY OR
AGAINST OTHER INDIVIDUALS OR ENTITIES; TO PARTICIPATE IN ANY GROUP,
CLASS, COLLECTIVE OR MASS ARBITRATION OR LITIGATION (EXCEPT SOLELY
AS JUST STATED IN CLAUSE 23.6); TO ARBITRATE OR LITIGATE ANY DISPUTE IN
A REPRESENTATIVE CAPACITY, INCLUDING AS A REPRESENTATIVE MEMBER OF
A CLASS; TO ARBITRATE OR LITIGATE ANY DISPUTE IN A PRIVATE ATTORNEY
GENERAL CAPACITY; OR OTHERWISE TO SEEK TO RECOVER LOSSES OR
DAMAGES (WHETHER FOR YOURSELF OR OTHERS) INCURRED BY A THIRD
PARTY. IN CONNECTION WITH ANY DISPUTE (AS DEFINED ABOVE), ANY AND
ALL SUCH RIGHTS ARE HEREBY EXPRESSLY AND UNCONDITIONALLY WAIVED.
NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN THESE
TERMS AND CONDITIONS, IN THE EVENT ALL OR ANY PORTION OF CLAUSES
23.5, 23.6 OR 23.7 OF THIS CLAUSE 23 (DISPUTE RESOLUTION AND
AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS) ARE FOUND TO BE
INVALID OR LESS THAN FULLY ENFORCEABLE IN A PARTICULAR DISPUTE,
THEN THE PARTIES’ AGREEMENT TO ARBITRATE (BUT NOT THOSE PROVISIONS
OF CLAUSE 23 APPLICABLE TO LITIGATION) MAY BE DEEMED VOID AND AS
HAVING NO EFFECT FOR PURPOSES OF THAT DISPUTE, UPON EITHER PARTY'S
ELECTION.
23.8. Exceptions to Agreement to Arbitrate for Temporary Relief. Notwithstanding the
other provisions of this clause 23 (Dispute Resolution and Agreement to Arbitrate on an
Individual Basis), either you or we may bring an action in a court for temporary
injunctive relief until an arbitrator has been empaneled and can determine whether to
continue, terminate or modify such relief.24. OTHER
Entire Agreement
24.1. These Terms and Conditions constitute the entire agreement between you and
us with respect to your Participation and, save in the case of fraud, supersede all prior
or contemporaneous communications and proposals, whether electronic, oral or written,
between you and us with respect to your Participation.
Amendments
24.2. Player Profit reserves the right to amend these Terms and Conditions, or to
implement or amend any procedures, at any time. Any amendments will be published
on the Platform and such changes will be binding and effective immediately.
24.3. Whenever we amend these Terms and Conditions in a way that would limit your
current rights or which may be to your detriment, we will notify you upon your next visit
to the Platform and you will be required to re- confirm your acceptance prior to playing
any Games. If you do not agree to the amended Terms and Conditions, you must stop
using the Platform.
Tax
24.4. You are solely responsible for any taxes applicable from your Participation,
including transaction taxes (e.g. Sales Tax, Value Added Taxes or Digital Sales Taxes)
applicable to your jurisdiction. Each year all winners who have won $600 or more during
the previous year must provide updated address and social security details to Player
Profit. These details will be used to allow Player Profit to comply with tax regulations
and may be shared with appropriate tax and/or law enforcement authorities at Player
Profit’s sole discretion. In accordance with Player Profit’s policy, and in compliance with
United States Internal Revenue Service regulations, Player Profit may be required to
submit a Form 1099-MISC, Miscellaneous Income (Form 1099) with the Internal
Revenue Service (IRS) or other appropriate form to any person who wins (winnings less
entry fees) in excess of $600 (USD) on the Site in a given year. Depending on the
jurisdiction in which you reside, Player Profit may require you to complete a Form W-9,
Request for Taxpayer Identification Number (TIN) and Certification and/or additional tax
forms. This information will be used to file the Form 1099 with the IRS. Player Profit
reserves the right to suspend all Account activity, including any payments and/or
withdrawals, until a complete and valid IRS Form W-9 is provided. Player Profit
reserves the right to withhold (from your existing Account balance and/or from future net
winnings) any amount required to be withheld by law. You remain solely responsible for
filing and paying all federal, state, and other taxes in accordance with the laws that
apply in your state, territory, jurisdiction, province, and/or country of residence. Further,
it is your sole responsibility to provide Player Profit, upon request, with all personal
information necessary to submit a Form 1099-MISC. If you fail to provide all requested
information and therefore prevent Player Profit from filing all pertinent tax forms,
including the Form 1099-MISC, then you bear all responsibility, and you indemnify, and
hold harmless Player Profit from any resulting liability, lawsuit, judgment, or any other
action stemming from this failure.Force Majeure
24.5. Player Profit will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under these Terms and Conditions that is caused
by events outside of our reasonable control.
No agency
24.6. Nothing in these Terms and Conditions will be construed as creating any agency,
partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise
between you and us.
Severability
24.7. If any of the Terms and Conditions are determined by any competent authority to
be invalid, unlawful or unenforceable to any extent, such term, condition or provision
will, to that extent, be severed from these Terms and Conditions. All remaining terms,
conditions and provisions will continue to be valid to the fullest extent permitted by law.
In such cases, the part deemed invalid or unenforceable will be amended in a manner
consistent with the applicable law to reflect, as closely as possible, the original import of
the invalid or unenforceable provision.
Explanation of Terms and Conditions
224.8. We consider these Terms and Conditions to be open and fair. If you need any
explanation regarding these Terms and Conditions or any other part of our Platform
contact
Customer Support.
24.9. The Terms and Conditions prevail over any communication via email or chat.
24.10. All correspondence between you and us may be recorded.
Assignment
24.11. These Terms and Conditions are personal to you, and are not assignable,
transferable or sub-licensable by you except with our prior written consent. We reserve
the right to assign, transfer or delegate any of our rights and obligations hereunder to
any third party without notice to you.
Business Transfers
24.12. In the event of a change of control, merger, acquisition, or sale of assets of the
Player Profit, your Customer Account and associated data may be part of the assets
transferred to the purchaser or acquiring party. In such an event, we will provide you
with notice via email or via our Platform explaining your options with regard to the
transfer of your Customer Account.
Language24.13. These Terms and Conditions may be published in several languages for
information purposes and ease of access by players but will all reflect the same
principles. It is only the English version that is the legal basis of the relationship
between you and us and in case of any discrepancy between a non-English version and
the English version of these Terms and Conditions, the English version will prevail.
Applicable Law and Jurisdiction
24.14. These Terms and Conditions, your use of the Platform and our entire relationship
will be governed, and interpreted in accordance with the laws of State of Florida, without
regard to its choice or conflict of law principles.
Contact
24.15. If you want to contact us we can be reached at [email protected] or at the
address below:
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